Shipping & Returns

Shipping & Returns

Everything you need to know about getting your ChillGlow order — and what happens if something isn't right.

🚚 Shipping

All orders are processed within 1–3 business days. You'll receive a tracking number by email as soon as your order ships.

Region Delivery (from ship date) Cost
🇺🇸 United States 7–15 business days FREE
🇨🇦 Canada 10–18 business days Calculated at checkout
🇬🇧 United Kingdom 10–18 business days Calculated at checkout
🇪🇺 Europe 12–20 business days Calculated at checkout
🇦🇺 Australia & New Zealand 12–20 business days Calculated at checkout
🌏 Rest of World 15–25 business days Calculated at checkout
⚠️ Please note: These are estimates from the date your order ships — not from when it's placed. International orders may incur customs duties or import taxes charged by your country, which are the buyer's responsibility. Delays due to customs or carrier issues are outside our control.
  • Orders are processed Monday–Friday, excluding US public holidays.
  • A tracking number is emailed to you once your order ships.
  • Some orders may arrive in multiple parcels from our fulfilment partners.

🔄 Returns — 30-Day Guarantee

✅ 30-day returns accepted

You have 30 days from your purchase date to request a return. As long as the item is unused and in its original condition, we'll process a full refund — no arguments, no runaround.

To be eligible, your item must:

  • Be returned within 30 days of your purchase date
  • Be unused — water tank never filled, fan never operated
  • Be in its original packaging with all accessories and the manual
  • Show no signs of post-delivery damage

How to return — 4 steps

  1. Email support@chillglowstore.com with your order number and reason for return.
  2. We reply within 24 hours with instructions and return address.
  3. Pack the item in its original box and ship it back. Return postage is the customer's responsibility unless the item is defective.
  4. Once received and inspected, your refund is issued within 3–5 business days to your original payment method.

Damaged or defective items

If your order arrived broken or faulty, we'll fix it immediately — no return shipping required from you. Email us within 30 days with your order number and a photo. We'll send a free replacement or issue a full refund, whichever you prefer. The "unused" condition does not apply to defective items.

When returns are not accepted

  • Request made after 30 days from the purchase date
  • Item has been used (unless defective)
  • Original packaging, accessories, or manual are missing
  • Damage occurred after delivery due to misuse
Not sure if your return qualifies?
Just email us at support@chillglowstore.com. We'd always rather work something out than leave you with something you're not happy with.

For questions, email support@chillglowstore.com — we respond within 24 hours, Monday–Friday.